Data deletion instructions

These are our data deletion instructions for everyone, including people whose Instagram messages or comments reached DOMS through a coach's account.

If you messaged a coach or commented on her posts

1. Email us (see Contact below) with the subject "Delete my data". Tell us the Instagram username you wrote from and, if you know it, the coach's Instagram username. You do not need to explain why.
2. We confirm your request by return email and ask the coach to switch off automated replies to you, which she can do at once.
3. Within 30 business days we delete your messages, comments, answers, summaries, labels, estimates and readings from that coach's account and tell you when it is done. DOMS keeps a small accountability log of what it did in a conversation that cannot be edited one entry at a time; those entries are removed when the coach's whole account is deleted, and we will tell you exactly what remains and why. We tell the coach that the deletion happened without keeping a copy of what was deleted.
4. You may also block the coach's account or stop messaging it on Instagram. That stops new messages reaching DOMS; it does not by itself delete what we already hold, so please still email us.

If you are a coach

1. To stop new data arriving, open Settings, Instagram, and disconnect. This revokes the connection at our provider. You may also remove the connection in your own Instagram settings.
2. To delete your account and everything in it, email us from the email address on your account with the subject "Delete my account". We pause the account, disconnect Instagram and any calendar, delete the account's conversations, comments, knowledge, offers, files, recordings and analytics through one audited command, delete your sign in, and confirm by email within 30 business days. We keep only the record that the account was deleted (privacy policy, section 6). Deletion is permanent; export anything you want to keep from People first.

What deletion does not reach

• Copies held by Zernio and by Instagram itself, which have their own deletion processes. On request we will ask Zernio to delete the connection's data on its side.
• Data already sent to the AI providers named in the privacy policy (section 5) during processing, which those providers hold under their own terms.
• Our recovery copies, which we delete within 30 days (privacy policy, section 6).
• Your email asking for deletion and our reply, which we keep as the record of your request.
• Records we must keep by law, kept only for as long as the law requires.

An earlier version of DOMS still runs for a small number of accounts at dm-setter-two.vercel.app. Its privacy policy and deletion instructions are published there. If your request concerns that version, the Contact block below still reaches us and we will handle it.