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When something holds

Connection problems

What to check when Instagram looks disconnected or quiet.

  1. Open Settings, Instagram connection and read the state. Connected means DOMS can hear the account. Disconnected means new DMs are not reaching your inbox until it is reconnected.
  2. If you just returned from Instagram, use Check again. A link that expired or landed on the wrong account says so, with a retry.
  3. If replies you send from your own phone are not showing in DOMS, People says so above the table, and whose move may be behind for those threads.
  4. If nothing at all has arrived for a long time, DOMS is alerted automatically; you do not need to report it.

A read that fails on any page says Couldn't load with the reason. Nothing shown is missing data, and an empty list is never shown in place of a failure.

Checked against the product on September 13, 2026.